Adani Total Gas has launched its first Adani Gas Mitra Corner in South Bhopal, Ahmedabad, marking a significant step towards bringing customer services closer to consumers and strengthening last-mile engagement.
Set up in collaboration with a local medical shop, the Adani Gas Mitra Corner is designed as a one-stop customer facilitation point, enabling consumers to access all PNG-related services at a location they visit regularly. Through this digital kiosk, customers can register for new piped natural gas (PNG) connections, book service complaints, apply for geyser connections, pay bills, view billing history and avail end-to-end customer support—all under one roof.
In the coming days 100 such kiosks are planned to be set up across Adani Total Gas’ service areas for which it has begun to train people. The initiative reflects ATGL’s strong focus on customer centricity and ease of access, eliminating the need for customers to travel long distances to traditional customer care centres for grievance redressal or service requests. The medical shop partner will also benefit from increased footfall, making the model mutually beneficial and community-oriented.
Piped Natural Gas (PNG) is widely recognised as a safe, clean and convenient cooking fuel, offering uninterrupted supply, freedom from cylinder bookings, lower carbon emissions and enhanced safety compared to conventional fuels. By decentralising customer service through Adani Gas Mitra Corners, ATGL aims to further accelerate PNG adoption while improving overall customer experience.
This initiative aligns with the government’s broader push to increase PNG penetration as a reliable and cleaner alternative to conventional cooking fuels. In the backdrop of ongoing geopolitical tensions in West Asia, which has disrupted global energy supply chains, policymakers have been encouraging greater adoption of piped natural gas for households. With LPG supplies facing intermittent pressure due to international developments, PNG is increasingly being positioned as a long-term, dependable solution for urban households—offering uninterrupted supply, improved safety and reduced dependence on imported fuels.
An official spokesperson of Adani Total Gas said,“The launch of the Adani Gas Mitra Corner is a strongdemonstration of our commitment to customer delight. By taking our services closer to where customers live and work, we are making PNG access simpler, faster and more convenient. This innovative model leverages familiar neighbourhood locations and digital kiosks to deliver all customer services seamlessly. We plan to replicate this initiative across other Geographical Areas, reducing dependency on conventional customer care centres and enhancing ease for our consumers.”
